UHS Delaware Valley Hospital's ER staff receives national recognition from Press Ganey

UHS Delaware Valley Hospital is pleased to announce its Emergency Department has been named a 2020 Pinnacle of Excellence Award^® winner by Press Ganey. The Pinnacle of Excellence Award recognizes top-performing clients from health care organizations nationwide on the basis of extraordinary achievement and consistently high levels of excellence for at least three years in Patient Experience.

The Emergency Department staff is a group of highly trained and proficient professionals who not only care for each patient, but truly care about their patients. Knowing any trip to the ER is stressful, the staff do all they can to minimize the time any patient spends in the department, while providing top notch, high quality care. They also are mindful of the concern of any family and/or friends who have accompanied the patient, so keeping them apprised throughout the visit is also a priority.

Being a Critical Access Hospital, the staff works as a small, but decidedly effective team as they demonstrate their expertise and high-quality skills every day, caring for those with minor illnesses or injuries to those who have suffered a trauma. The ER at Delaware Valley is staffed by emergency trained physician assistants and nurses with on-call physicians. All staff have certification in Advanced Cardiac and Advanced Trauma Life Support as well as Pediatric Advance Life Support.

“The caregivers and staff of UHS Delaware Valley Hospital touch the lives of patients and their families in profound ways,” said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement.”

The Press Ganey Pinnacle of Excellence Award is a highly regarded symbol of achievement in the health care industry. According to Delaware Valley’s President & CEO, Paul Summers, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care. “We are very fortunate to have such a competent and compassionate staff in our Emergency Department.  I could not be more proud of them and their everyday efforts.  This national Press Ganey award is truly well deserved by this remarkable staff.”

UHS Delaware Valley Hospital is a member of the United Health Services (UHS) healthcare system which consists of UHS Binghamton General Hospital, UHS Chenango Memorial Hospital, UHS Wilson Medical Center, UHS Senior Living at Ideal, UHS Home Care, UHS Medical Group, UHS Primary Care and UHS Foundation.

About Press Ganey

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.